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Frequently Asked Questions
I placed an order, but did not receive my ticket(s).
All passes are QR codes that can be downloaded to your smartphone wallet and must be scanned at venue for entry. QR codes will be sent out approximately 2 weeks before the event date. For any additional questions, please contact Festival Ticketing Support at firstname.lastname@example.org or 855-414-6141. Hours of operation are Monday-Friday from 7:00am-4:00pm PT.
Can my ticket be scanned from my mobile device?
Yes, passes are QR codes that can be downloaded to your smartphone wallet.
Are Payment Plans available?
Yes. In order to utilize the EZ Pay Payment Plan, you must specifically check the EZ Pay box during the check out/order process. If you miss this, you are paying in full and there are no account adjustments. Check our EZ Pay Payment Plan section for more information.
I am no longer able to attend, can I get a refund?
Refunds will not be provided for any reason.
What time does the festival start and end?
Venue doors open at 2pm on Friday, February 7 and 12pm on Saturday, February 8 and Sunday, February 9. Schedule will be posted on the website closer to the festival date.
Is the festival all ages?
Yes. Children 5 & under are free (must be accompanied by a ticketed adult).
Where do I park for this event?
There is no parking on site at the Queen Mary. ALL parking is offsite and serviced with our free shuttles. Please check back later for more information on our Getting Here page.
Can I bring a camera?
A phone camera, small point and shoot without interchangeable lenses or GoPro (no poles/extender) are fine to bring in. No video cameras or professional cameras will be allowed into the event.
Is there Public Transportation to the event?
Please check back later for public transportation information on our Getting Here page.
Will you be posting set times in advance?
Yes. Set times will be posted on the website closer to the festival date.
Where is the Rideshare drop off/pick up point?
Please check back later for more information on our Getting Here page.
Will there be free water refill stations?
What if my question isn't asked frequently enough to be listed here?