FAQ

Yes Empty Water Bottles, Camelbaks
Yes Small Bags, Backpacks and Purses (maximum 12×12)
Yes Fanny Packs
Yes Non-Professional Still Cameras (no removable lenses)
Yes Cell Phones
Yes Sunglasses
Yes Sealed/ Wrapped Tampons
Yes Earplugs (remember ear safety, music is loud)
Yes Sealed Chapstick/ Lip-gloss
Yes Cigarettes, Lighters
Yes Disposable E-Cigs/Nicotine Vaporizer Pens (all chambers must be empty upon entry)
Yes New Factory Sealed Vape Juice
Yes Sealed, Unopened Hand Sanitizing Wipes

No Re-entry/Ins and Outs per day
No Refunds or Exchanges
No Sitting on Designated Dance floor areas
No Moshing, crowd Surfing or Stage Diving
No Chairs, Tents, Blankets, or Umbrellas
No Unauthorized/Unlicensed Vendors Allowed
No unauthorized Solicitations, Sampling or Give-Aways
No Illegal Substances
No Drugs or Drug Paraphernalia
No Pets, including Emotional Support Animals. Certified Service Dogs are welcome.
No Glass, Cans, Cups or Coolers
No Markers, pens or spray paint
No Large Chains or Spiked Jewelry
No Stickers, Flyers, Banners or Posters
No Backpacks over 12×12 (except camelbaks)
No Bota Bags
No Large Purses or Bags (Anything over 12×12)
No Outside Food or Beverages
No Weapons of Any Kind (Including Pocket knives, Pepper Spray, Guns)
No Professional Recording Equipment (Photo, Video, or Audio)

**Please note: Any items that are deemed dangerous may not be admitted into the venue. This is at the discretion of Festival Security.

One Love is a fully accessible event, and we are dedicated to continually improving our efforts to ensure you have access to all the festival amenities. We welcome and encourage all feedback and suggestions from our patrons.

For any accessibility-related questions please email us at info@observatoryoc.com.

WHEELCHAIR ACCESSIBILITY
The venue is fully navigable for people with mobility disabilities. There are accessible pathways connected throughout the venue including parking, entrances, stages, vendors and all other activity areas.

PARKING
Handicap accessible parking is available at all lots. Handicap patrons must present a valid handicap placards, plates and/or permits, as well as the applicable proof that it belongs to them.

Please note that it’s against the law to park in an accessible parking space without the required ADA credentials or to fraudulently use someone else’s in order to gain access to ADA parking spots.


ACCESSIBLE VIEWING AREAS

There will be accessible viewing areas made available to ADA patrons who may need to see above the crowd on a both stages at One Love.

Accessible Viewing Area Policies

-Companions may be asked to stand if capacity is reached.
-These are non-smoking areas.
-Patrons are not allowed to save spots and if a guest is not-present for over an hour, their area will be given to another disabled guest.

SERVICE ANIMALS
Service animals are permitted throughout the festival grounds; however this does not include emotional support animals, therapy animals, or companion animals. Only legitimate service animals will be allowed within the festival footprint. Pets are not allowed and will be turned away.

If you are bringing a service animal, make sure to check in at the Box Office for registration. Only legitimate service animals that are properly trained and under the proper care of their owners will be provided with the appropriate credentials.

All service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.
Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal.

SHUTTLE SERVICE
All shuttles provided are ADA accessible. Please proceed to the shuttle stop location and speak with an onsite representative for any assistance.

Yes! Lockers w/access to unlimited cell phone charging are now available! http://www.entertainmentlockers.com/one-love-cali-2018/

You can buy tickets online at Ticketstoday by clicking here.

Tickets are also available at:

THE OBSERVATORY
3503 S. Harbor Blvd
Santa Ana, CA 92704
914-957-0600

Parking info will be posted here soon! All parking for this event will be off-site.

For more information, please visit the TRAVEL page.

We look forward to having you! Please fill out the Vendor Application here: https://goo.gl/forms/cvlAie71gmOJjGfO2

Yes, One Love is open to all ages. All guests aged 3 and up need a ticket to enter.

Yes, please check out the information here. http://www.onelovecalifest.com/vip/

Lost and found will be at the information tent near the Main Entrance.

A phone camera or a small point and shoot without interchangeable lenses is fine to bring in.  No video cameras (including Go-Pros) or professional cameras will be allowed into the event without a media pass.

Please contact us with any other questions you may have: http://www.onelovecalifest.com/contact/

Yes. The Passport is a free shuttle that connects downtown Long Beach’s attraction. Take Route C http://www.lbtransit.com/Schedules/Default.aspx?routegrp=37 to get to the Queen Mary.
Also check out the AquaBus http://www.lbtransit.com/services/Aquabus.aspx and AquaLink http://www.lbtransit.com/services/Aqualink.aspx

The Queen Mary is located at 1126 Queens Hwy, Long Beach, CA 90802. For a map and directions, please click here: https://goo.gl/maps/cT4sytAE2RK2